Spanish utility Iberdrola has brought nearly 500 autonomous AI agents into production across its global operations. Distributed among power grids, generation assets, and corporate functions, these agents execute complex tasks to predict failures and optimize workflows rather than simply generating content. The deployment integrates with existing IT infrastructure to support the group's global operations.

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Automation with human oversight

Iberdrola's "AI Utility of the Future" strategy rests on a core principle: agentic automation amplifies professional capabilities, but final control and accountability remain with human experts. The agents operate according to IEEE engineering standards, combining big data analytics with real-time response capabilities to manage critical assets. This approach balances automation efficiency with the need for accountability in operational decisions.

Infrastructure on Amazon Bedrock AgentCore

Technically, Iberdrola relies on Amazon Bedrock AgentCore for agent management. The serverless architecture allows the company to focus on agent logic rather than infrastructure administration, ensuring scalability and operational reliability. The platform supports integration with internal systems, enabling autonomous workflows that adapt to the specific needs of each business unit.

Training and future roadmap

The rollout is progressive, with dedicated training programs to identify new use cases and scale innovation. Employees are involved in developing custom agents for daily operational challenges, positioning AI as a daily support tool. The roadmap includes continuous development of new agents and staff upskilling, without specific deadlines but with a focus on sustainable adoption. The initiative aligns with the European AI regulatory framework, respecting transparency and oversight requirements set by the AI Act.