Julia, Rome's official artificial intelligence, moves beyond providing information and becomes a digital counter. With version 3.0, presented by Mayor Roberto Gualtieri at Maker Faire Rome – The European Edition, a single conversation is enough to obtain a civil registry certificate, file a report and track its status, book an appointment or ask to be called back through the 060606 line.
A new app also debuts, bringing the service to smartphones. Julia was launched in March 2025 and updated in July 2025 and June 2026.
Image: comune.roma.it — https://www.comune.roma.it/web/it/notizia/arriva-julia-3-0-servizi-chat-nuova-app.page
Thirty city services are now available in chat, chosen among the most used by citizens. Sixteen concern the civil registry, including all plain-paper certificates, also for residents registered with AIRE: birth, residence, family status, citizenship and others. Seven concern schools, including canteen menus, nursery and preschool rankings and contribution fees. Another seven concern citizen assistance, from reports via 060606 to waste and cleaning requests sent to Ama, and checking whether a vehicle has been towed.
More complex procedures, such as changing residence or enrolling in school transport, are not completed in chat: Julia guides the user step by step to the service on the official portal. When a request needs further help, it always directs the user to an operator.
The city cites much shorter times. A civil registry certificate currently takes about 4 minutes and eight steps on average; with Julia it takes 30 seconds. A report by phone takes 2 to 6 minutes, while in chat it takes about 50 seconds and immediately returns the number to track it.
Answers draw on official information that now also includes content from Ama, Atac and Roma Servizi per la Mobilità, covering waste, public transport and traffic. More conversational services will arrive in the coming months.
How the app works
With the Julia app the service runs on smartphones. Users can interact in over 80 languages and by voice, receive personalised itineraries and, by sharing their location, get directions to nearby places and services. Location is used only on request, is kept for at most 24 hours and sharing can be stopped at any time.
Logging in with SPID, CIE or CNS, users can continue on the app a conversation started on the portal, or the reverse, without starting over. On the portal, Julia also recognises the page being viewed and suggests relevant guidance.
At its core is a multi-agent architecture: a main agent interprets the request and passes it to one of five specialised agents, covering the portal, city life, the civil registry, schools and 060606. The agents use only official sources. The infrastructure runs on Microsoft Azure and OpenAI models, while sources, operating rules and data remain under Roma Capitale's control.
Julia is free and available on Rome's official portal and on the new app, downloadable from the App Store and Google Play.
Gualtieri stressed the point: "Julia 3.0 no longer just provides information, but lets citizens access services directly through a simple conversation," the mayor said, adding that the system "uses only official and certified sources" and that development will continue with new services.
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